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Parts
Purchase
Use my e-mail to confirm availability and price
of the particular parts you require or are interested in, if you are a
first time customer of HSC you will be required to pay for your order
before shipping.
When ordering you must supply your name and
freight address, please remember your correct details are important for
invoicing, shipping, and any warranty issues that may be applicable now or
in the future.
* With your first
purchase or shock service from HSC the initial procedure is necessary for
your credit rating, see accounts below.
Stock Availability
All products are subject to availability. We will contact
you regarding unexpected delays or product changes.
* Some items may take
2-3 days to source.
Shipping Charges
Orders will be shipped via courier
service.
* General bike
components have a fixed freight cost of $8.00 - $15.00 depending on
size
* Helmets
$20.00
* New suspension forks $25.00
North Island - $35.00 South Island
* New rear shocks
$10.00
* Wheels $25.00 each/$40.00
pair
Suspension Service Shipping
Charges
Returned Suspension units will be shipped via courier
service.
* Serviced suspension forks
$25.00 North Island - $35.00 South Island
* Serviced rear shocks
$10.00
Warranties
All the parts and components have
a manufacturers warranty. Any goods for possible warranty replacement
must be returned to High Speed Cycles with proof of purchase for
warranty assessment and inspection. Items covered under manufacturers
warranty will be repaired or replaced.
* Shipping
and labour costs are not covered under any
warranty.
Returns
Goods can be returned within 14 days of receipt for refund
or exchange. The goods must be returned new, unused, unaltered, not
previously installed, and in a sellable condition with all of the original
packaging.
* Freight/Shipping costs
will not be refunded.
Orders through the email are recorded, if you choose the
wrong component through your own lack of research we will except returns,
but you will be charged restocking fees and freight recovery if the return
is sent back to NZ distributors for exchange, any freight/shipping costs
involved will not be refunded and you will be charged freight costs for
the correct item, please make sure your orders are correct.
Suspension
Service
Use my e-mail to book your suspension unit in
for a service, if you require modifications or a change from factory
settings please inform me of this and the details of your requirements,
your requests will be printed on the return invoice and recorded in your
service account for future reference. Supply your return freight address
please.
* If you do have a problem with your fork
or shock please send the unit back to HSC with a copy of your invoice,
your equipment will be repaired at no cost, as long as the invoice details
are correct and the initial problem with the suspension unit is a direct
result from a failed service.
Accounts
Once you have established a credit rating (
normally based on a prompt payment from your first purchase ) you will be
considered a regular customer of HSC, any future orders will be shipped to
you with an invoice enclosed and payment expected on, or
before the due date on the invoice.
* If your payment
is not recieved by the due date you will incur a 10% late payment fee
calculated on the amount oweing, this information is printed on your
invoice, please note the payment due date details on the invoice directly
below the balance.
If unforseen circumstances delay your payment
please contact me to discuss an extension of credit, and be aware that
your account will still be charged late payment fees.
Note
This method of purchase and service can be time
consuming but the objective is to supply parts and service with a personal
approach on line, it gives you the opportunity to discuss options and
utilize the guidance and/or information not normally available with
the shopping basket method of purchase, as you become familiar you will
find the system to your benefit, and trusted customers are acknowledged
with the privilege of ordering parts and service and paying at a later
date.
Rick Henderson. | 
